Returns & Refunds

We are more than happy to issue a new or refund products if there are any errors made on our part.  
When ordering a custom product (door mats or wooden products) on our website, please be EXTRA careful in regards to spellings and grammar when entering into custom text box, as we are unable to replace/refund in the instance that a mistake was made on your part. Designs are made EXACTLY as you enter the text in your custom text box.
Unfortunally we will not refund in the instance of changed minds.

Door mats:

Our door mats are hand made, which mean a lot of love and care goes into each order. We use very high quality spray paint/ paint to ensure your door mat is long lasting. When spraying/painting your doormat we make sure to double use a double coat and finish it off with a UV protection and weather proof spray which protects your mat from sun exposure and wet weather from the rain.

Wooden Products:
Due to the nature of the timber/plywood we use, each set will be extra unique from the natural grain! This also means the colour of the plywood may vary with how they are lasered. Be aware there may be slight burn imperfections.

 

If ther is any question with our policy please email us : laineylabelsco@outook.com